Terms and Conditions Duel7 — Complete Platform User Guide

1 Introduction & Acceptance of Terms

Welcome to duel7. These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and duel7 ("Platform", "We", "Company") regarding the use of the website, mobile application, and all services provided under the duel7 brand.

By accessing our website at duel7.co, downloading the Duel7 app, registering a new account, or using any part of our platform, you automatically agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of this document, please stop using the platform immediately.

Duel7 operates under a valid international licence and complies with all licensing requirements set by the relevant authorities. Our platform is designed to deliver a safe, fair, and responsible online entertainment experience to all members.

2 Member Eligibility

To register and use the duel7 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old or older on the date of registration.
• Being an individual (not a company, organization, or other legal entity).
• Not appearing on any prohibition or restriction list issued by the relevant authorities.
• Having full legal capacity to enter into a binding agreement.
• Not using the platform on behalf of any third party without prior written consent from duel7.
• Not an employee, contractor, partner, or immediate family member of any Duel7 employee.

Duel7 reserves the right to request identity verification documents at any time to ensure compliance with eligibility requirements. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension.

3 Registration & Account Management

Each user is only permitted to hold one (1) account active on the duel7 platform. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all associated accounts without any refund.

During registration, you are required to:

• Providing true, accurate, and up-to-date personal information including your full name, date of birth, and email address.
• Creating a strong password and keeping your login credentials confidential.
• Notifying duel7 immediately if you suspect your account has been accessed without authorization.
• Updating your profile information whenever your personal details change.

Duel7 will not be held liable for any loss or damage arising from your failure to keep your account credentials secure. Two-factor authentication (2FA) is available and strongly recommended for all members to ensure stronger account security.

4 Fund Deposits & Withdrawals

Duel7 supports a variety of Malaysia local payment methods including online bank transfers (FPX), Touch 'n Go eWallet, Boost, GrabPay, and other methods listed on the platform's payment page. All financial transactions are processed through secure channels protected with 256-bit SSL encryption.

Deposit Policy:

• The minimum deposit amount is as stated on the platform's deposit page at the time of transaction.
• All deposits must be made using a payment method registered in the name of your own duel7 account.
• Deposits from third parties or using another person's name are strictly prohibited.
• Duel7 reserves the right to request additional verification for any deposit deemed unusual.

Withdrawal Policy:

• Withdrawals are processed within 15 minutes to 24 hours depending on the chosen payment method.
• Withdrawals must be made to the same account as the deposit method used.
• Full KYC verification is required before the first withdrawal can be processed.
• Daily and monthly withdrawal limits apply and can be reviewed on your account page.
• Duel7 reserves the right to place withdrawals on hold for security review or regulatory compliance purposes.

5 Bonuses, Promotions & Loyalty Programme

Duel7 offers a wide range of bonuses and promotions to new and existing members. All promotional offers are subject to specific terms stated on the relevant promotions page. General terms applicable to all bonuses are as follows:

• Each member is entitled to claim each promotion once only unless otherwise stated.
• Wagering requirements must be met before any winnings from a bonus can be withdrawn.
• Bonuses are non-transferable to other members and have no direct cash value.
• Duel7 reserves the right to modify, suspend, or cancel any promotion without prior notice.
• Any attempt to abuse the bonus system, including the use of multiple accounts, will result in bonus cancellation and potential account closure.

The duel7 Loyalty Program rewards active members through a points and membership tier system. Accumulated points can be redeemed for game credits or exclusive privileges. Specific terms of the loyalty program are stated separately on the Promotions.

6 Rules & Game Fairness

All games available on the duel7 platform use Random Number Generator (RNG) technology that has been independently tested and certified by accredited international certification bodies. This ensures that every game outcome is truly random, fair, and cannot be manipulated by any party, including duel7 itself.

• The return-to-player (RTP) percentage for each game can be viewed on the respective game information page.
• Any technical malfunction or connection disruption during an active game will be resolved based on duel7 server data, which is considered final.
• Duel7 is not responsible for losses caused by internet disruptions or device issues on the user's end.
• Any attempt to hack, replicate, or manipulate gaming software is strictly prohibited and may result in legal action.

All Live Casino games at duel7 are streamed live from professionally licensed studios with real human dealers. Live Casino game results are final and cannot be disputed except on valid technical grounds supported by the video recording of the relevant game.

7 Responsibility & User Conduct

As a duel7 member, you agree to use this platform in a responsible, ethical, and lawful manner. The following activities are strictly prohibited on our platform:

• Use of automation software, bots, or tools that enable automatic gameplay without human involvement.
• Colluding with other players to manipulate game outcomes (collusion).
• Using another person's credit card or payment method without authorization.
• Distributing content that is defamatory, threatening, or harmful to other users.
• Any form of fraud, identity impersonation, or hacking activity.
• Publicly disclosing platform vulnerabilities before notifying the duel7 security team.

Duel7 is fully committed to the principles of Responsible Gaming. We provide a range of self-control tools to help members manage their gaming activity in a healthy manner. Visit the Responsible Gaming for more information.

8 Account Suspension & Closure

Duel7 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Suspicion or confirmation of fraudulent activity, money laundering, or other illegal activities.
• Failure to complete the KYC verification process within the specified timeframe.
• Abuse of the bonus or promotion system.
• Requests from regulatory authorities or law enforcement.

Members may also close their own account at any time by contacting the Duel7 support team. Before the closure is processed, all valid fund balances (after deducting any bonus that has not met the wagering requirements) will be returned to the member via the original payment method within the specified timeframe.

9 Liability Limits & Disclaimer

To the extent permitted by applicable law, duel7 and any of its directors, employees, agents, or service providers shall not be liable for:

• Any direct or indirect financial loss arising from gaming activity on the platform.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control (force majeure).
• Data loss not caused by the direct negligence of duel7.
• Actions or omissions by third parties, including game software providers or payment processors.

The duel7 platform is provided "as-is" and duel7 makes no guarantee that the platform will always be free from interruptions, errors, or security vulnerabilities. However, we are committed to addressing any issues as quickly as possible.

10 Amendments to Terms and Conditions

Duel7 reserves the right to modify, amend, or update these Terms and Conditions at any time without requiring prior consent from members. However, we are committed to providing members with reasonable notice when material changes occur.

Notice of changes will be communicated through one or more of the following channels:

• Email the address registered to your account.
• In-platform notification when you are logged in.
• Update the "Last Updated" date at the top of this page.

Your continued use of the duel7 platform after any amendments constitutes your acceptance of the revised terms. If you disagree with the amendments, you have the right to close your account before the effective date of the changes.

11 Applicable Law & Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction where duel7 holds its operating licence. Any dispute arising in connection with these Terms and Conditions or the use of the duel7 platform shall be resolved through the following process:

• First Stage: Contact the Duel7 customer support team to resolve disputes directly within 30 days.
• Second Stage: If a direct resolution is not reached, the dispute will be referred to a mediation body recognised by our licensing authority.
• Third Stage: If mediation fails, the dispute will be resolved through binding arbitration proceedings in accordance with the prescribed rules.

Duel7 operates fully in accordance with the laws and regulations set by our licensing authority and cooperates fully with any official investigation or inquiry.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of the Duel7 platform, our support team is ready to assist you at any time.

You may also refer to the FAQ for answers to the most frequently asked questions about the duel7 platform.