Privacy Policy duel7 — Data Protection & Information Security

1 Introduction

Duel7 ("we", "Platform", "Company") is fully committed to protecting the privacy and personal data of every user on our platform. This Privacy Policy clearly and transparently explains how we collect, process, store, and protect your information when you use the duel7.co website, the duel7 mobile app, and all related services.

This document is drafted in accordance with internationally recognised data protection principles and industry best practices for online entertainment platforms. We have written this policy in plain language because we believe every user has the right to know exactly what happens to their data — not just receive a document full of legal jargon that is difficult to understand.

By registering or continuing to use the duel7 platform, you agree to the processing of your personal data in accordance with this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

2 Information We Collect

Duel7 collects information from you in two main ways — information you provide directly while using the platform, and information collected automatically through industry-standard tracking technologies.

Information you provide directly:

• Full name, date of birth and gender upon account registration.
• Email address and phone number for verification and communication purposes.
• Identity verification documents (MyKad, passport) for the KYC process.
• Payment method details including bank name and account number for withdrawals.
• Residential address for regulatory compliance requirements.
• Correspondence with our customer support team.

Information collected automatically:

• Your IP address, device type, operating system, and browser version.
• Gaming activity data including dates, times, game types, and wagering amounts.
• Login session data including estimated geographic location based on IP.
• App and website usage data via cookies and similar tracking technologies.
• Complete financial transaction records for compliance and security purposes.

3 How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. duel7 does not process your personal data arbitrarily. The following are the primary purposes for which your data is used:

• Account management: Registering, verifying and maintaining your account to function smoothly and securely.
• Transaction processing: Processing deposits, withdrawals and all financial activity in your account accurately and securely.
• Legal compliance: Meeting KYC, anti-money laundering (AML) and all applicable licensing obligations.
• Fraud detection: Identifying and preventing fraudulent activity, money laundering and any misuse of the platform.
• Customer support: Handling enquiries, complaints and support requests effectively.
• Personalize experience: Personalising content, promotions and game recommendations based on your preferences.
• Marketing communications: Sending promotional information and exclusive offers — only if you have given explicit consent.
• Responsible gaming: Monitoring gameplay activity patterns to identify early signs of problem gambling and provide appropriate assistance.
• Platform improvements: Analysing usage to improve the functionality, performance and overall experience of the platform.

4 Sharing Information with Third Parties

Duel7 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are limited situations where we need to share certain information with the following parties:

• Game software providers: Our third-party game providers receive minimal game session data to enable gameplay, but do not have access to your financial information or full identity details.
• Payment processors: Required payment details are shared with licensed payment processors to enable deposits and withdrawals to be processed securely.
• Regulatory authorities: We comply with all lawful requests from licensing authorities, law enforcement agencies and financial regulatory bodies.
• Technical partners: Cloud infrastructure, cybersecurity, and analytics service providers subject to strict data confidentiality agreements.
• Independent certification body: Limited information required for game fairness audits and compliance verification.

5 Encryption & Security Measures

The security of your data is duel7's top priority. We continuously invest in technology and information security best practices to ensure your data is always protected from unauthorised access, modification or disclosure.

• 256-bit SSL/TLS Encryption: All communications between your device and duel7's servers are protected with the highest industry-standard encryption, the same level used by leading financial institutions.
• Data-at-rest encryption: Sensitive data stored in our databases is encrypted using the internationally recognised AES-256 encryption algorithm.
• Two-factor authentication (2FA): We provide and encourage the use of 2FA for all accounts to add an extra layer of security.
• 24/7 security monitoring: Our automated monitoring system detects and responds to any suspicious activity at all times.
• Data segregation: Financial, identity, and behavioural data are stored separately with strict access controls.
• Periodic security audits: The duel7 platform undergoes regular independent security audits to identify and address any potential vulnerabilities.

6 Cookies & Tracking Technologies

Duel7 uses cookies and similar tracking technologies to enhance platform functionality, understand how users interact with our website, and deliver a better, more personalised experience. The following are the types of cookies we use:

You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect certain features of the duel7 platform. Analytics and marketing cookies can be declined without affecting your basic access to the platform.

7 Your Rights as a User

Duel7 fully recognises and respects your rights regarding your personal data. You have the right to:

To exercise any of the above rights, contact our support team via live chat within the platform or email [email protected]. We will verify your identity before processing any data-related requests.

8 Data Storage & Deletion

Duel7 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law. Our data retention policy is as follows:

• Active account data: Retained for the entire duration that your account remains active on the duel7 platform.
• Data after account closure: Identity and financial data is retained for a minimum of 5 years after account closure for AML compliance and financial regulatory requirements.
• Transaction records: Retained for 7 years for audit and tax compliance purposes in line with regulatory requirements.
• Support communication logs: Retained for 3 years for complaint reference and service improvement purposes.
• Marketing data: Deleted within 30 days after you withdraw consent to receive marketing communications.

When the retention period expires and no legal obligation requires further retention, your data will be permanently deleted or anonymised using secure, irreversible procedures.

9 Children's Privacy

The duel7 platform is exclusively for adult users aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe your child or any underage individual has registered an account on our platform, please contact our support team immediately.

10 Amendments to the Privacy Policy

Duel7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. When we make significant changes, we will:

• Updating the "Last updated" date at the top of this page.
• Sending email notifications to the address registered in your account.
• Displaying clear in-platform notices when you log in following any significant amendments.

Continued use of the duel7 platform following any amendments to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist.

You may also refer to FAQ page us or read the Terms and Conditions full duel7 to learn more about our platform policies.